About | LFG Management

About LFG Property Management

LFG Property Management was founded in 2022 by Rochelle Santa-Theresa, bringing over a decade of hands-on residential block management experience to an independent, client-focused company.

After years of working in the sector and seeing first-hand how larger managing agents can lose sight of the people they serve, Rochelle set up LFG with a simple aim: to deliver the attentive, transparent, and accountable service that leaseholders and directors actually deserve.

Based in Bromley, we manage residential blocks across London and the South East and South West of England. Our clients include Resident Management Companies (RMCs), Right to Manage (RTM) companies, and freeholders so whether leaseholders are managing their own building or a freeholder is looking for a reliable agent, we understand the different dynamics and obligations involved.

Meet Our Team

What Makes LFG Different

When you appoint LFG, you deal directly with a qualified, experienced property manager, not a call centre, not a revolving door of junior staff. Your dedicated manager knows your building, your lease, your contractors, and your residents. You have their direct mobile number and email address, and when you raise an issue, it gets dealt with by someone who understands the context.

We believe that good block management comes down to three things:

Transparency – Your finances are your finances. We provide clear, detailed reporting on service charge income and expenditure, and we encourage regular meetings with boards of directors so you always know where your building stands.

Communication – We respond promptly, explain things clearly, and keep directors and residents informed without being chased. If there’s a problem, we tell you about it and we tell you what we’re doing to fix it.

Accountability – As an independent company, our reputation is everything. We don’t hide behind layers of bureaucracy. If something needs attention, the person you speak to is the person who can make it happen.

Our Mission

Our Experience

With over ten years in residential block management, we have managed developments of all sizes and complexities. Our experience spans service charge budgeting and accounting, Section 20 consultation and major works procurement, building insurance placement and claims management, health and safety compliance and risk assessments, contractor management and planned maintenance programmes, handovers from agents, and self-managed buildings, and arrears recovery and debt management.

We use Blockman, a dedicated property management platform, which gives every resident access to an online portal where they can view their service charge account, access documents, and see announcements about their building.

Our Services

Qualified and Regulated

LFG Property Management is a member of The Property Institute (TPI), the professional body for residential property managers. Membership of TPI means we are bound by a professional code of conduct, maintain client money protection, and adhere to recognised industry standards.

We are committed to ongoing professional development and staying current with leasehold legislation, including the evolving requirements of the Leasehold and Freehold Reform Act and the Building Safety Act.

Our Affiliations

Business Continuity

We understand that appointing a smaller, independent agent raises questions about continuity. That’s why we maintain a formal business continuity plan, including reciprocal support arrangements with fellow TPI member firms who can step in at short notice if required. All client records, accounts, and correspondence are held securely on cloud-based systems that can be accessed by authorised personnel at any time. Your building’s management would not be interrupted.