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You’ve Got Questions–We’ve Got Answers
You will find below answers to some of the most commonly asked questions.
If you have any other questions, please get in touch with us.
What is a service charge?
Service charges are the maintenance and upkeep of the building's structure and common areas, covering expenses such as repairs, cleaning, lift servicing, gardening, on-site staff, utilities, building insurance, and managing agent's fees. These charges, outlined in the lease, specify what services are covered, when they are requested, and how they are accounted for. Legislatively, the funds are held in trust by the Managing Agent or Landlord for the building's benefit. Except for the management fee, these funds do not belong to the managing agent or landlord and must be accounted for separately.
Which areas do you cover?
We cover all of London and South West and East of England.
What size blocks do you manage?
At present, we manage small to medium blocks. We have experience in all sizes from small to large. Just contact us and we would be more than happy to discuss how we could cater to look after your block.
What is your fee structure?
We determine pricing on a per-unit basis, considering factors such as the specific needs of each block/estate, the board of directors' requirements, location, building age, lease complexities, and other relevant considerations. Our approach aligns with the RICS Code of Practice to set a flat cost per unit.
Do I need to get my own building insurance?
For residents in a block of flats, the responsibility for obtaining buildings insurance for the entire block falls on either the freeholder/landlord or the management company. Therefore, you are not required to arrange this coverage. However, it is essential for you to secure contents insurance or any additional insurance you may require.
What is a lease?
This document is the agreement you entered into upon purchasing your flat. It outlines the permissible and restricted activities within both your flat and the associated block/estate.
What is a Section 20 Consultation?
Section 20, part of the Landlord and Tenant Act 1985, safeguards leaseholders from excessive expenses related to building work. As a leaseholder, you are entitled to consultation if the landlord plans substantial work that requires your financial contribution. The landlord is obligated to consult all leaseholders if any individual is expected to contribute more than £250.
Can I make alterations to my apartment?
The guidelines for this are outlined in your lease and vary based on the nature of the alterations you intend to make. Consult your lease for details or contact us, and we'll provide advice on the necessary steps to take.
Can I sub-let my apartment?
Most likely, there may be constraints outlined in your lease or regulations imposed by your management company or landlord for the benefit of the block/estate. Feel free to inquire with us, as we maintain readily accessible information to promptly assist you.
To register or seek consent for subletting, simply contact us to complete a subletting form in a few straightforward steps.